Lawyers are investigating harsh conditions for Meta content moderators in Ghana, with concerns over mental health and poor working conditions.
The probe is led by Agency Seven Seven in Accra and the London-based nonprofit Foxglove, following allegations that moderators are exposed to traumatic content without adequate support.
Moderators, tasked with removing disturbing material from Facebook and Instagram, report suffering from PTSD, depression, insomnia, and suicidal thoughts.
Carla Olympio of Agency Seven Seven highlighted the risk of psychological injury from constant exposure to graphic content.
This investigation is part of a broader pattern of legal disputes over Meta’s labour practices in Africa.
A previous hub in Nairobi, Kenya, faced similar allegations before shutting down in 2023, though lawsuits are ongoing.
The Ghanaian hub, operated by third-party contractor Majorel, employs around 150 moderators.
Workers have raised concerns over shared housing, low pay, and an opaque salary structure that pushes them to review more content for additional bonuses.
One moderator even shared that the emotional toll led to a suicide attempt.
Neither Meta nor Teleperformance, which manages the Ghana hub, has commented on the allegations.
